We are here to help you succeed during your academic experience. 

If you need help at any time and can't find the solution within our Knowledge Base, please feel free to
submit your request through your student support portal.

Ways To Connect with CIAT Team Members

Yammer and Canvas discussion boards are great platforms student to student or student-to-staff collaboration. However, email and phone communication channels are more appropriate for more private communications or course feedback. 

CIAT Student Services support staff are available through phone (877-599-3621), live chat (www.ciat.edu), and email (studentservicesteam@ciat.edu). Student Services can assist with academic advising, disability support accommodations, registration, or program related questions. Our Student Services team is also here if you are having a personal crisis that may affect your ability to stay enrolled.

For Canvas support or class access issues, please send an email to canvas@ciat.edu.

For technical help resetting passwords or access to your CIAT Student Portal, please submit a helpdesk ticket by emailing help@ciat.edu.

Voicing anger or frustration: If you have a concern or frustration that you’d like to address with the CIAT management team, please email feedback@ciat.edu and a member of the CIAT management team will respond with an opportunity for a one-on-one discussion and added support. 

Best Practices

When submitting tickets: To ensure swift assistance, include the nature of your request and be as specific as possible. 

During each course of your program, your instructor for the course will be your point of contact on course-related concerns; their email can be found on the Syllabus page of your course in Canvas. You can also schedule appointments with them via Bookings (link also available in your course) or message them through Microsoft Teams.

We also have events available for assistance; our amazing Student Services team hosts workshops that helps you stay on track for your classes, and Tech Time is available for you to meet with our IT team for any additional tech support. 

If you have a quick question and your admissions advisor is unavailable, you can use our Live Chat feature. This chat box pops up automatically when you go to our main school website at ciat.edu. There will be live agents available to assist you during business hours and then our bot is available after hours.

• Tip with Live Chat - open your conversation with a live agent (usually either an Admissions Advisor or Student Services Advisor) by telling them if you're a new student, current student, or graduate of CIAT. This will help them direct you swiftly to the right team.